Customer Success Management
Helping our customers to get the most out of Dalet’s solutions
Your dedicated point of contact at Dalet, bringing you continuity and advocacy
We are here to help you maximize ROI/Outcomes on your investment and overall satisfaction with a simple philosophy: your success is our success.
Part of a broader Customer Success department including Support, Cloud Ops, Training & Knowledge, Customer Success Management (CSM) is a dedicated team accompanying our users during their entire Dalet journey.
From implementation to value realization, we are always involved to secure a smooth and secure collaboration across various teams.
For our customers, value is everything. We help you achieve this through the foundations of our CSM initiative.
The Customer Success Management (CSM) team follows the sales process.
We work with our customers to understand their goals and create Objectives / Key Results (OKR) that are updated yearly to ensure continued business value.
We also focus on other dimensions such as Service-Level Agreements (SLAs), user enablement, product usage and product roadmaps.
Dalet identifies three main Value Vectors in order to follow up with our customers during our regular CSM reviews.
Partnering with Dalet to achieve and succeed through our award-winning platforms and the Dalet CSM Team
It's all about your success!
Beyond the CSM Team, Dalet offers resources to help you even further
Evolving our Customer Success Efforts
How Story-Centric Workflows and AI Are Reshaping Modern Media Production
The media industry is undergoing a fundamental shift. Tim Day, SVP at Qvest, breaks down the three forces reshaping how content is made, managed, and distributed, and why the organizations moving fastest are the ones who got their infrastructure right first.
Meet Dalet’s New Chief Customer Officer, Gwen Braygreen
Meet Gwen Braygreen, Dalet’s new Chief Customer Officer, and learn how Dalet is aligning teams, processes, and trust around the customer journey.
Dalet Appoints Gwen Braygreen as Executive Vice President and Chief Customer Officer
New executive role reinforces Dalet’s continued commitment to customer success and operational excellence
How Story-Centric Workflows and AI Are Reshaping Modern Media Production
The media industry is undergoing a fundamental shift. Tim Day, SVP at Qvest, breaks down the three forces reshaping how content is made, managed, and distributed, and why the organizations moving fastest are the ones who got their infrastructure right first.
Meet Dalet’s New Chief Customer Officer, Gwen Braygreen
Meet Gwen Braygreen, Dalet’s new Chief Customer Officer, and learn how Dalet is aligning teams, processes, and trust around the customer journey.
Dalet Appoints Gwen Braygreen as Executive Vice President and Chief Customer Officer
New executive role reinforces Dalet’s continued commitment to customer success and operational excellence
Stay up-to-date with the latest Dalet news, customer success updates and more!
